What was the challenge?
Before MyConcern, each school within the group had its own systems and processes for managing safeguarding. Sharing information was slow, tracking trends was difficult, and central oversight was limited, which made it harder to take timely, informed action.
"It was difficult to track concerns efficiently across our schools. Sharing concerns was much more time consuming and much harder to identify trends and patterns."
Katherine Tyler, Safeguarding and Welfare Officer, Globeducate
Without a consistent framework, identifying the root causes of recurring issues and responding group-wide was a significant challenge.
The solution: One platform, consistent processes
Since adopting MyConcern, safeguarding has become more consistent, proactive and responsive across all Globeducate schools. Concerns are now logged promptly and securely, with only the relevant safeguarding leads able to access them. This ensures a higher level of confidentiality and quicker, more appropriate responses.
"Confidentiality has been significantly improved as reports are securely logged and accessible only to the relevant staff members."
Mark Buckingham, IGCSE Coordinator, ISC London (part of Globeducate)
Staff also report feeling more confident when it comes to identifying and reporting issues, knowing the system is reliable, easy to use and fully aligned with safeguarding protocols.
Clear insights, faster action
MyConcern doesn’t just streamline reporting, it also makes it easier to spot emerging patterns and respond effectively.
Through clear dashboards and analytics, Globeducate’s safeguarding leads can now see trends across multiple schools, helping them take early action, allocate support where it’s needed, and continuously improve their safeguarding culture.
"The platform is so easy to use. Response times are quicker, we can prioritise concerns more effectively, and the analytics are fantastic."
Mark Buckingham
What the team loves most about MyConcern
Every day, safeguarding tasks are simpler and more structured, helping ensure nothing gets missed and students are better protected.
Their top 3 features:
- User-friendly platform makes it easy for all staff to report concerns
- Structured logging helps track cases, identify patterns and follow up effectively
- Real-time notifications ensure the right people are alerted immediately
"The support from the team has been excellent. Everyone’s professional, friendly and quick to help — during onboarding and throughout."
Katherine Tyler
